Different models have different levels of protection, including arm, collar and other forms of protection can be personalized after consultation with our customer service team. Please contact our customer service team for more details and make sure you check before you buy.

Unless clearly labeled or specifically stated, our products are not bulletproof. Please do not use them for bulletproof purposes. We have a line of bulletproof products in our factory that primarily serves special organizations. If you have any special requests or customizations, please contact our customer service department.

Please adhere to the enclosed care instructions for cleaning and maintenance. Prior to washing, it is important to remove any embedded carbon fiber flakes in order to preserve the integrity of the protective material.

ARMOR- TEX guarantees your personal protection.

If your ARMOR-TEX saves your life, we will replace it free of charge if you provide us with an official police report of the accident, and if we update the product, we will give you the latest product free of charge on top of the replacement of the current model. And we sincerely invite you to join our Miracle Club, which will provide you with free product replacement for life. For specific programs, please contact our exclusive Miracle Club customer service department.

If the product does not meet your expectations or is not the right size, we will offer a return within 30 days (from the date of order) and return shipping will be at your expense.

All refunds are made at the sole discretion of ARMOR-TEX in accordance with the provisions set out in this policy.

Refunds will be made within 5 business days of approval by ARMOR-TEX in accordance with the payment method used for the original purchase.

Refunds for approved returns typically do not include any shipping costs/expenses.

Members are eligible for shipping discounts based on membership group or special promotions. Returns or refunds will not be accepted if the product is worn or not in original condition.

Carbon fiber liner has a 5 year warranty (see product page or label for details) and waterproof jacket has a 1 year warranty, these are standard manufacturer’s warranties and do not cover wear and tear.

International shipping is available. Please check our product detail page for the list of supported shipping countries. The retail price excludes customs duties.

We offer two different test samples for each copy of the product. The test samples are: 9 joules and 24 joules of carbon composite carbon fiber, the test samples are the same material as the puncture resistant liner. After receiving the product, please test the sample first, the test method is to simulate wearing, you can fix the carbon fiber sample on the dummy mannequin or other materials, please visit our test explanation page for the specific test method. Please wear the product after the test, because the shell of our waterproof jacket is not puncture-proof, if you wear the product directly, it will affect your return or exchange if the shell is damaged.

WARNING ⚠️ ⚠️ ⚠️
Please do not allow children to freely hold knives for testing or hold knives/sharp objects for any dangerous behavior!

We offer trial opportunities for long-term testing of our products, but only to social media/internet celebrities or possible partners. To express your interest, please send us a message and our customer service team will contact you promptly.

If your question is not answered there, please email your question to: [email protected]